Details About the Remote Assistance Service
Dan Elswit, ITSM Managed Desktop Initiative Leader, discusses benefits of the remote assistance service which will be leveraging a new tool called Bomgar. See all videos.
View ArticleIT Service Management Update: February 2012
The IT Service Management Initiative is busy on many fronts. Summary: The remote assistance service will be rolled out in February and March. Another Managed Desktop demo is in the works, this time for...
View ArticleRemote Assistance Service (Bomgar) Shoots for April Availability
The remote assistance service based on Bomgar is getting closer to general availability. An April launch is anticipated. Documentation for technical support providers is almost complete. Usage...
View ArticleBomgar rollout to IT groups
Campus rollout is now underway for Bomgar, Cornell’s remote assistance tool. With Bomgar, authorized IT staff can access a user’s computer to resolve a problem without needing to travel to the user’s...
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